IT operations technicians

This essential technical role monitors, maintains, and supports an organization's critical IT systems and infrastructure. They're crucial for ensuring the continuous availability, performance, and security of technology services that power business operations.

Key responsibilities involve monitoring system health, responding to alerts, and performing routine maintenance tasks (e.g., backups, updates, patch management). They troubleshoot hardware and software issues, manage user accounts, and provide first-level technical support. A core function is ensuring adherence to operational procedures, security protocols, and service level agreements (SLAs), documenting issues and resolutions.

They also collaborate closely with other IT teams (e.g., network, server, cybersecurity) to escalate complex problems and implement solutions. Ultimately, they're accountable for the stable and efficient day-to-day operation of IT systems, directly contributing to business continuity and user productivity.