Housing officers

This essential professional role manages tenancy agreements, provides support to residents, and addresses housing-related issues within a housing association, local authority, or private portfolio. They are crucial for ensuring safe, stable, and well-managed housing for tenants.

Key responsibilities involve managing tenancy applications, conducting property inspections, and addressing rent arrears or anti-social behavior. They provide advice on housing options, welfare benefits, and community resources. A core function is building positive relationships with tenants, mediating disputes, and ensuring compliance with tenancy agreements and housing legislation. They also often coordinate repairs and maintenance.

They also collaborate closely with social services, legal teams, contractors, and community organizations to ensure holistic support for residents and maintain properties effectively. Ultimately, they are accountable for promoting tenant well-being, managing housing stock efficiently, and fostering thriving communities.