Prison service officers (below principal officer)

This vital frontline role supervises and manages prisoners within correctional facilities, ensuring security, order, and welfare. They are crucial for maintaining a safe and controlled environment, facilitating rehabilitation, and upholding prison regulations.

Key responsibilities involve conducting cell checks, escorting prisoners, and enforcing prison rules and procedures. They respond to incidents, manage challenging behavior, and provide support to prisoners. A core function is building professional relationships with inmates, searching cells and individuals, and accurately documenting observations and incidents while adhering to strict security protocols and legal guidelines.

They also collaborate closely with senior officers, healthcare staff, rehabilitation professionals, and other prison personnel to ensure effective prison management and inmate well-being. Ultimately, they are accountable for the security of the facility, the safety of both staff and prisoners, and contributing to the rehabilitation potential of inmates.