Ambulance staff (excluding paramedics)

This essential frontline role provides crucial support in emergency medical response and patient transport. They are vital for assisting paramedics, ensuring patient comfort and safety during transport, and maintaining readiness for emergency calls.

Key responsibilities involve driving ambulances safely to and from emergency scenes, assisting paramedics with patient assessment and treatment, and operating medical equipment. They help lift and move patients, administer basic first aid (where qualified), and ensure the ambulance is fully stocked and maintained. A core function is communicating effectively with patients and their families, maintaining calm under pressure, and adhering to strict emergency protocols and safety guidelines.

They also collaborate closely with paramedics, police, fire services, and hospital staff to ensure coordinated emergency response and seamless patient handover. Ultimately, they are accountable for supporting rapid and safe patient care and transport in emergency situations, directly contributing to positive patient outcomes.