Delivery operatives

This essential service role collects and delivers goods, parcels, or messages to customers on a predetermined route or on-demand basis. They are crucial for completing the final stage of the supply chain, ensuring timely delivery, and providing excellent customer service.

Key responsibilities involve operating a delivery vehicle, loading and unloading items, and navigating routes efficiently. They obtain signatures or delivery confirmations, handle payments if required, and ensure the safe handling of all items. A core function is adhering to delivery schedules, maintaining clear communication with dispatch and customers, and keeping the vehicle clean and organized.

They also collaborate with dispatch teams, warehouse staff, and clients to manage deliveries and resolve any issues. Ultimately, they are accountable for the safe, timely, and accurate delivery of goods, directly contributing to customer satisfaction and business reputation.