Waiters and waitresses

This essential customer-facing role provides food and beverage service to guests in restaurants, cafes, or other dining establishments. They are crucial for creating a positive dining experience, ensuring customer satisfaction, and contributing to the overall success of the business.

Key responsibilities involve greeting and seating guests, presenting menus, taking orders accurately, and serving food and drinks. They answer questions about menu items, handle payments, and clear and reset tables. A core function is providing excellent customer service, anticipating guest needs, and adhering to hygiene and safety standards.

They also collaborate closely with chefs, kitchen staff, and bar personnel to ensure timely and accurate order delivery. Ultimately, they are accountable for the quality of service and the guest's dining experience, directly contributing to customer loyalty and the establishment's reputation.